FOR THE PERSON BEING MONITORED
What your employer can and cannot see.
Your company has linked, or is about to link, a company-owned WhatsApp number to WAOversight. This page is what that actually means for you. We wrote it for you, not for the person who bought it.
WAOversight records the WhatsApp messages sent to and from a company-owned number your employer has linked. It does not touch your personal WhatsApp, your phone, your location or any other app. Every time a manager opens your conversations, a row is written to an access log that nobody can edit or switch off.
THE SHORT VERSION
What is recorded, and what is not.
| Recorded | Not recorded | |
|---|---|---|
| Messages | Sent and received on the company number | Anything on your personal WhatsApp |
| Deleted messages | Kept, with both timestamps | Deletions from before the number was linked |
| Media | Images, documents and voice notes on that number | Your camera roll or files |
| WhatsApp calls on the company number | That a call happened: direction, whether it connected, how long | The call itself. No audio, no transcript |
| Reading by Nora, our AI, if your employer switches it on | Customer conversations, read to find what is waiting or overdue | A score for you. Nora rates conversations, never people |
| Your phone | Nothing. No app is installed | Location, ordinary phone calls, contacts, other apps |
| Manager activity | Every view, search and export, with who and when | No way to read your chats without leaving a row |
THE ACCESS LOG
Every look is recorded, with who and when.
ACCOUNTABILITY
Access log
All company numbers · last 7 days
| Person | Action | Record | Time |
|---|---|---|---|
| Daniel Reyes | Opened | Laura Bennett | 15:02 |
| REASON FOR ACCESS Discount dispute · Director · 28 Aug 2026 | |||
| Megan Foster | Searched | “discount” | 09:41 |
| Daniel Reyes | Exported | Response report | Aug 26 |
| Alan Whitfield | Viewed | Attachment | Aug 25 |
Every time somebody opens one of your conversations, searches them, looks at a photo in them, or exports them, a row like these is written.
It is written before the data is returned, so a manager cannot read a conversation without the row appearing. There is no setting that turns it off, and nobody can delete an entry, including us.
You do not read this log from your own account. Your workspace owner and any auditor your company brings in do. If you want to know who has been looking, ask for it, and know that what you are shown cannot have been quietly edited first.
Why your employer is doing this
Usually one of three reasons: a customer complained that nobody replied, someone left and took the relationships with them, or a discount was given that nobody agreed to. All three are about the company's customers and the company's numbers, not about you personally.
It is worth knowing that the same record protects you. When a customer says they were promised a delivery date you never gave them, the conversation is there. When a manager says they never received an update, the message is there with a timestamp on it.
If your employer uses Nora
Your employer can switch on Nora, WAOversight's AI. When it is on, customer conversations on the company number, the ones your employer's CRM matches or that they mark as a customer, are read by an AI model from the provider your employer chose (OpenAI, Google, Anthropic or DeepSeek), so a manager can see which customers are still waiting and which promises are due.
- It does not score you. It points at conversations, and each thing it finds quotes the message it came from, so a manager can check it against what was actually said.
- It cannot send anything from your number, and it never writes replies for anyone.
- It closes items once your conversation shows they were handled: a reply you sent, a call that connected, a promise you kept. Finished work does not sit in a manager's queue.
- It can be wrong. A promise you kept somewhere it cannot see, like in person, can still show as overdue until someone resolves it.
- Every reading is written to the access log before it happens, the same as a manager opening your conversation. Before a scheduled reading, phone numbers, email addresses and links are replaced, and messages are labeled only rep or customer.
What we think is fair, and what we refuse to build
We only work on company-owned numbers. There is no version of this product that runs on a personal number, and no mode that hides itself from the person being monitored. We do not build stealth features, we do not remove the access log, and we will not add a way to send messages from your number.
If your employer told you this was installed on your personal phone, or that reading your chats leaves no trace, that is not what this product does. Every read is written to a log that nobody can edit. The apps that do work that way are a different category, and which WhatsApp monitoring software is legal for a business draws the line between them.
What to ask your employer
- Which numbers are linked, and is the one I use one of them?
- Who at the company can read my conversations, and can I see the list?
- Will you show me the access log for my own conversations if I ask?
- How long is the history kept?
- Is there a written policy I can read, and have I acknowledged it?
In most jurisdictions, monitoring a company-owned number requires that staff are told in writing. Your employer should have a written policy. Ask to see it.
QUESTIONS REPS ASK
Straight answers
Can my employer read my personal WhatsApp?
No. WAOversight only sees the company-owned number your employer linked. Your personal number is a separate WhatsApp account on a separate device and nothing about it reaches this product.
Is there a record when a manager reads my conversations?
Yes. Every time anyone opens a conversation, searches it, views media in it or exports it, a row is written to an access log. Managers cannot switch that off and cannot delete a row from it. The log is read by your workspace owner and by auditors, not from your own account, so ask your employer if you want to see it.
Can I delete a message I sent by mistake?
You can delete it in WhatsApp as normal, and the customer will see it as deleted. Your employer's archive keeps the original, with the time you sent it and the time you removed it. That applies to everyone on the team, including managers.
Does this record my location, my calls, or anything on my phone?
No. It links to the company number the same way WhatsApp Web does and receives the messages sent to and from it. It has no access to your phone, your camera, your location, your ordinary phone calls or any other app. WhatsApp calls on the company number are logged, the way the number's own call list is: who called, whether it connected and for how long. They are never recorded.
Does an AI read my conversations?
Only if your employer switches on Nora, WAOversight's AI, and then only customer conversations: ones their CRM matches, or that they mark as a customer. Each reading is written to the access log first. It looks for customers left waiting and promises that are due. It does not give you a score, and it cannot send a message.
Can it send messages as me?
No. Nobody can send a WhatsApp message from your company number using WAOversight: not your manager, and not us.
Why did I get a WhatsApp message about an escalation?
Your employer can escalate a conversation on your company number that needs you now. You are told by email and by a WhatsApp message from a separate number your employer paired for this alone. It names the customer and links to the item, never the conversation. If nobody on the team writes to the customer or speaks to them on a call, you may be reminded on a schedule your employer sets, inside working hours. Replying to that number does nothing: nobody reads it, and it never counts against your reply times.
Why am I getting a daily email from WAOversight?
Your employer can switch on a daily brief for every rep. Each morning you are emailed your own chats on your company number: the customers waiting for your reply, anything escalated to you, findings and deadlines due today, missed calls nobody returned, and yesterday's figures beside your own last 7 days. It never includes a message, and it never shows you another rep's figures. To stop it, ask your employer; if you have a login, switch it off under Notifications.
Something here not matching what you were told? Write to us at [email protected]. We will answer a rep the same way we would answer the person paying us.