Who it is forFor sales teams running on the WhatsApp Business phone app. See how setup works.

COVERAGE

The deals going quiet while nobody is watching.

Deals do not die loudly. They stop, and the silence looks the same as a busy week.

WAITING LONGEST

27hJordan M., assigned to Marcus Webb, still unanswered.

Longest wait right now: 27h

For sales leaders whose reps work leads in the WhatsApp Business app on company phones, WAOversight lists the conversations that have gone quiet past a threshold you set, the accounts nobody contacted in a period, and the customers who messaged and never received a reply. Each entry carries the customer's name, the rep assigned, and how long it has waited.

  • Dormant conversations

    14

    Waiting longer than your threshold

  • Zero-touch accounts

    6

    Customers nobody contacted at all

  • Never answered at all

    3

    Messaged us, got nothing back, ever

01 — HOW A DEAL GOES QUIET

Nothing happens, and then nothing keeps happening.

Four live conversations crossing your threshold, one after another. This is the part of a week that leaves no trace in anybody's inbox.

Conversations on your numbers

threshold 24h
  • Jordan M.“Any update on my delivery?” · Marcus WebbWaiting on us27h
  • Kevin T.“Is the discount still valid?” · Marcus WebbWaiting on us26h
  • Andre P.“Could you send the price list?” · Derek OwensWaiting on us31h
  • Westside Boutique“We'd like to talk about a bulk order” · unassignedNever answered4d
  • 14Left waiting over 24 hours
  • 6Accounts nobody contacted at all
  • 3People who never got any reply

  • A dormant thread produces no notification, no unread badge and no complaint. On a phone it is indistinguishable from a conversation that ended happily.

  • Set the threshold at the point where you would be embarrassed, not at the point where the list is short.

  • Three people messaged this company and got nothing back at all. That list is short enough to read yourself.

02 — IN THE DASHBOARD

The same silence, counted.

What the board lists row by row, the dashboard carries as one tile you cannot walk past on a Monday morning.

Zero-touch accounts are usually a distribution problem rather than a laziness problem: check how leads are handed out before you check who is lazy.

Nothing on this screen is a score. It is a queue, and it is meant to be worked worst first.

  • 14 conversations older than your threshold
  • Marcus hasn't replied to Jordan in 27 hours

03 — BEFORE AND AFTER

What changes

TODAY

A conversation stops. Nobody notices, because nothing happened, and nothing continues to happen until the customer buys somewhere else or complains loudly enough to reach you.

WITH WAOVERSIGHT

The thread appears on a list the morning it crosses your threshold, with the rep's name on it. You reassign it, or you ask about it, while the customer is still interested.

04 — LIMITS

What this does not do

  • It does not decide which quiet conversations matter. It shows you all of them and lets you set the threshold.

  • It does not chase anybody. There is no automated follow-up and no message this product can send.

  • It cannot know a deal closed over the phone. If the conversation moved off WhatsApp, it looks dormant here.

  • It does not assign leads. It shows you the ones that were never picked up.

06 — QUESTIONS

What people ask about this

We already have a CRM.

Keep it. A CRM records that a conversation happened, written up afterwards by the person it reflects on. We show what was actually said, including what was deleted. Most customers run both.

My team will think I don't trust them.

Then tell them, which you have to do anyway. Nothing here is hidden from your team: they are told which numbers are archived and why, before you link one. Your own reading is on the record too, because every manager view is written to an access log that your workspace owner and your auditors can read, and that nobody can edit or switch off. Send them our employee page before you roll it out.

How much work is setup?

One QR scan per number, about a minute each. Nothing for reps to install, no number changes, no migration. A ten-person team is live inside an hour.

Do we see old conversations?

Capture starts when the number is linked, so history before that is limited. We say this upfront because it's the honest answer. We offer a one-time chat export import at onboarding to fill the gap.

Find out what happened last week.

Fifteen minutes, your own numbers, no slides. If you don't see something that surprises you, we'll say so.

Start free, no cardBook a demo

WAOversight is an independent product and is not affiliated with or endorsed by WhatsApp or Meta.